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Coronavirus Update - Customer Hub

 

Jones Holidays Tour Cancellation

 

We hope you are well. It’s a very difficult time for us all.

 

Firstly, I’d like to reassure you that Jones Holidays will be back taking you all on holiday as soon as is possible. And we very much look forward to getting back to normal as soon as possible.

 

Having said that we continue with the challenging situation that we find our current summer programme in, with many attractions remaining closed.  We have therefore had to make the difficult decision to now cancel our holidays departing up until the end of July.

 

Our travel shop in Flint remains closed, and where possible our staff are working from home. Should you have any queries please do not hesitate to contact us on our usual number 01352 733292.

 

To reassure you any monies that have been paid to Jones Holidays by way of deposit or full balances are held safely on clients accounts in the form of a credit. Please rest assured that your money is safe and is financially covered by our BCH Bond in the same way that your money would have been covered if it was allocated against the holiday. For more information please visit http://www.bch-uk.org/

 

We are working very hard behind the scenes to create new tours for later in the year and for 2021 and we’d like to take this opportunity to thank you for your understanding. As soon as the Prime Minister gives the green light, we’ll be operational again with new departures.

 

We are working hard to create new holidays for later in the year, so please keep an eye on our website, and if you find a holiday that is suitable and you would like to transfer your booking please contact us.  You can do that by phone or email admin@jonesholidays.co.uk, let us know your name, address and booking reference, and the holiday you wish to be transferred to and we’ll do our best to secure a great holiday for you.

 

For further information and to find out more about Coronavirus please visit: www.gov.uk/coronavirus

 

Assuring you of our continued support.

 

Kind regards,

 

Chris Owens

 

Managing Director

Jones Holidays

 

We are in a fast-paced complex situation and are doing all we can to ensure we can keep you updated with current developments. Rest assured the health and safety of our customers, passengers and staff is our priority.

 

Here to Help!

 

Are you, or do you know someone, who is self-isolating or vulnerable within the local area and is unable to get out to the local shops for essentials?

 

Our drivers and vehicles are available FREE OF CHARGE, Monday to Friday to help with, collecting click and collect shopping, picking up prescriptions or errand running.

 

All our drivers will be in the Jones uniform and in branded Jones Holidays vehicles and are all DBS cleared.

 

We have strict employee hygiene regimes in place as well as full daily sanitation of all our vehicles.

 

If we can help, please get in touch!

 

Call 01352 733292, or email help@jonesholidays.co.uk

 

 

Change in Travel Shop Opening Times

 

Retailers across the UK continue to trim store hours – some because of staffing issues, and others for deep cleaning and restocking.

 

We have today, 23 March 2020, been reviewing our social-distancing policies in relation to the recent announcement from the UK Government and have taken the decision to close our Flint Travel Shop to all walk in customers from today. We are of course still open for telephone bookings and enquiries, you can still call us on 01352 733292.

 

While the Travel Shop is closed we can still take bookings over the telephone or on the website.

 

Chris Owens, Managing Director of Jones Holidays: "The health and well-being of our customers and team members remains our top priority. Over the coming days we expect to see more businesses closing their doors to walk in customers. Having already made some tough decisions, I am confident that our holidays later in the year will go from strength to strength and we'll see an enhanced tour programme moving forward for our customers to enjoy".

 

We will be available for you to call as usual on 01352 733292 and if you would like to, you can schedule a call at a time to suit you, from the website.

 

 

Future holidays, book with confidence!

 

Book your holiday with confidence with Jones Holdiays

 

  • You can change your holiday to a later departure or a different tour, free of charge. If you change to a tour that costs more than the tour you are currently booked on you will have to pay the additional amount.

 

  • Book your holiday with a low deposit, and if you chose to move your holiday to a different departure date, or a different tour we can move your deposit money over free of charge.  Alternatively we can hold your deposit money on your account, and when you have chosen an alternative holiday we can then apply the monies to that holiday.

 

  • If we cancel your holiday you will receive a full refund.

 

  • If you cancel your holiday charges will apply, please read our booking conditions as terms and condition will apply.

 

  • Jones Holidays are members of the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd, so you can be assured that your money is safe.

 

 

 

Frequently asked questions

 

Will my future holiday be affected by the coronavirus?

 

We continuously monitor Government advice regarding travel. Should any of the information change from official sources, we will contact all customers, with a view to making alternative arrangements.

 

What about travel in the next 3 months?

 

We are taking bookings for holidays, however if the situation changes and your holiday is cancelled, you can move your money onto a holiday later in the year, or we are able to keep your money on your account and when you have decided on a future holiday we will then apply the monies to that holiday when you book.

 

Can I cancel my holiday?

 

You may cancel your holiday at any time before departure or you can transfer your holiday to a future booking.  If you cancel your holiday charges may apply depending on how far in advance you make the cancellation / changes. Please see our booking terms and conditions.

 

What if Jones cancel the tour?

 

If we must cancel a holiday, we will hold your monies in your client account. We will do our best to offer you a comparable alternative where possible, which you may choose to book in place of the cancelled holiday. If however you would like a refund please contact us on 01352 733292.

 

Is my money safe?

 

Yes, the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all rights applying to packages; Jones Holidays will be fully responsible for the proper performance of the package as a whole.

 

Additionally, as required by law, Jones Holidays have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that they become insolvent.   Jones Holidays are members of the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd.

 

This is a government approved consumer protection scheme.  This ensures that in relation to the coach package holidays described in this brochure (or website) that the clients’ monies are protected by a Bond which may be called upon in the unlikely event of the members Insolvency. 

 

Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org or telephone 0207 240 3131 to confirm current membership.

 

Your attention is also drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays.

Details of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

 

Is the Travel Shop in Flint open?

 

We have taken the decision to close the Travel Shop in Flint, and where possible our staff are working from home. We will be available for you to call as usual on 01352 733292 and if you would like to, you can schedule a call at a time to suit you, from the website.  

 

What happens to my Jones Holidays Gift Voucher?

 

If you have a Jones Holidays gift voucher we will be happy to extend the voucher 12 months past its expiry date if you are unable to use the voucher due to the current coronavirus circumstances.

 

 

Help on the Coronavirus

 

General advice

 

  • Wash your hands with soap and water often – do this for at least 20 seconds

  • Always wash your hands when you get home or into work

  • Use hand sanitiser gel if soap and water are not available

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • Put used tissues in the bin immediately and wash your hands afterwards

  • Avoid close contact with people who have symptoms of coronavirus

  • Only travel on public transport if you need to

  • Work from home, if you can

  • Avoid social activities, such as going to pubs, restaurants, theatres and cinemas

  • Avoid events with large groups of people

  • Use phone, online services, or apps to contact your GP surgery or other NHS services

  • Do not touch your eyes, nose or mouth if your hands are not clean

  • Do not have visitors to your home, including friends and family.

 

Stay at home guidance for households with possible Coronavirus infection

 

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

 

Guidance on social distancing for everyone in the UK and protecting older people and vulnerable adults

 

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

 

 

 

Keep updated with Jones Holidays!

 

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