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Holiday Protection

 

Financial Security

 

 

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages; Jones Holidays will be fully responsible for the proper performance of the package as a whole.

 

Additionally, as required by law, Jones Holidays have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that they become insolvent.   Jones Holidays are members of the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd.

 

This is a government approved consumer protection scheme.  This ensures that in relation to the coach package holidays described in this brochure (or website) that the clients’ monies are protected by a Bond which may be called upon in the unlikely event of the members Insolvency. 

 

Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org or telephone 0207 240 3131 to confirm current membership.

 

Your attention is also drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays.

Details of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

 

View the Jones Holidays Trading Charter here .

 

CITO - The Consortium of Independent Tour Operators

 

CITO (The Consortium of Independent Tour Operators) is a select organisation of proven quality coach tour operators which have satisfied the strict criteria for membership. CITO is a nationwide organisation committed to the continual improvement of quality coach holidays.

 

Members operate their own holiday programmes a high proportion of which qualify for CITO standard as well as offer travel arrangements for CITO operated tours.

 

From our base at Knaresborough, North Yorkshire we provide a number of services to our members including contracting of hotels, advice on tour itineraries, regular ‘networking’ meetings and passenger travel insurance. We also plan and operate a programme of worldwide air and cruise holidays which members sell as agents.

 

Quality Door-to-Door Holidays

 

Features of a CITO holiday include:

 

Travel: Door-to-door service, no overnight land travel, all coach travel excursions included, entrance to places of interest featured, travel pack and itinerary.

 

Coach: WC and washroom on board, full air conditioning, adjustable seat backs, seat belts, secondary braking system.

 

Accommodation: Minimum 3-star standard (except theme accommodation), full cooked breakfast (UK tours), buffet breakfast (European tours), luggage handling at destination hotels, choice of dinner menu where included (not always at overnight hotels or on night of arrival at destination or themed meals). River Cruises do not generally offer a choice but an alternative is available.

 

Confederation of Passenger Transport

 

 

The Confederation of Passenger Transport UK (CPT) is recognised by Government as the voice of the bus and coach industry, and the focus for consultation on national and international legislation, local regulations, operational practices and engineering standards.

The Guild of British Coach Operators

 

The Guild of British Coach Operators is an association of top quality coach companies dedicated to providing our customers with a first class service. The member companies provide luxury coaches for charter throughout Britain and Europe and offer comprehensive travel management services.

 

CoachMarque

 

 

CoachMarque is the only universally recognised kite mark of quality in the UK coach industry. It is concerned with all aspects of the business and not just the coach itself. All CoachMarque companies operate to a strict set of criteria and are regularly assessed by an independent third party to ensure compliance with the highest standards of operation.