Customer Feedback
We pride ourselves on our customer service, excellent hotels, professional and friendly driver couriers and luxury coach travel. We continually evaluate our holidays to make sure that they are always of a high standard and meet our customer expectations.
We listen to all feedbck that we get and actively engage with our customers for suggestions.
We are very pleased to be able to share with you such positive reviews received through our feedback forms.
What Our Customers Say
"Jones Holidays continues to give good service at good hotel".
Mrr & Mrs Barker
West Country Smugglers - "Excellent holiday, thank you".
Mr Hillary
West Country Smugglers - "Surpassed expectations, very comprehensive itinerary - almost too much! Lots on each day to see. Bernie the driver was excellent".
Miss Cussons
Tenby & South West Wales - "A fabulous 5 days, including the weather."
Mrs Atherton
Tenby & South West Wales - "One of the best holidays ever. The hotel was excellent and so was the driver."
L Jones
Tenby & South West Wales - "Excellent had a lovely time."
F Roberts
Tenby & South West Wales - "Excellent 5 days & driver excellent - nothing too much trouble went out of his way to oblige."
A Dixon
Mother's Day in the Shires - "Brilliant thoroughly enjoyed it. Ian the driver was excellent."
Sheila Bennett
Mother's Day in the Shires - "Ian, our driver, was A1 and is an excellent ambassador for the company. One felt one was in very safe hands at all times."
Maxine Jones
Mother's Day in the Shires - "Excellent driver and all excursion carried out with courtesy."
J Calvert
Middle England - "Good hotel, excellent driver, good places of interest. Our driver Eamonn was brilliant. He was kind, patient and nothing was too much trouble."
Mrs Whitley & Ms Cossa
Middle England - "Interesting venue and trips and was reasonably priced. Driver was very obliging and caring and good in every way. Hotel excellent."
Mr & Mrs Davies
Middle England - "I was very happy with all aspects of the holiday and Eamonn our driver was very helpful and prompt."
Mrs Watson
Middle England - "Driver Eamonn so kind rate him very highly, good outings, lovely hotel, food and staff."
Mrs Parry
Middle England - "Our driver Eamonn was excellent, allw as perfect."
Mrs Williams
Middle England - "The driver thought about the trip in advance and his extra suggestions added to the enjoyment of the break."
Mr Maskell
Bournemouth - "I enoyed the holiday. I enjoyed everything about it. All the staff in the hotel were kind and helpful and our coach driver was cool".
Mr Laycock
Bournemouth - "Very good as always. As there was good entertainment first night a lot of people were up dancing which made for a friendly group straight away".
Mrs Parry
Bournemouth - "The idea of being picked up at home was excellent".
Mrs Lea
Bournemouth - "Door to door was great".
Mrs Branningan
Bournemouth - "A well organised holiday".
Mrs Read
Bonnie Scotland - "Had a very good holiday. The hotel, room and food is excellent. Staff very friendly and helpful".
Mrs Flattery
Bonnie Scotland - "Beautiful hotel, friendly staff, good food".
Mr & Mrs Lane
A Taste of Cornwall - "Our driver Arwyn was excellent. First class".
Mrs Garton
A Taste of Cornwall - "Loved Skinners Brewery".
Mrs Challoner
Harry Potter Studios Tour - "It was amazing! Our driver Phil was fabulous. He was a lot of help and funny."
Miss Luff
Harry Potter Studios Tour - "Phil the driver was excellent and very helpful, very kind and cheerful."
F Humphreys
Harry Potter Studios Tour - "Our driver Phil was an added bonus to our trip."
Mrs Prince
Harry Potter Studios Tour - "Timings perfect, driver excellent and accommodating".
Mrs Hardcastle
Harry Potter Studios Tour - "Our driver Phil was brilliant".
Mrs Roche
Harry Potter Studios Tour - "Friendly driver on and off the coach, brilliant experience, everything brill".
Miss Pritchard
Cardiff & The Royal Mint - "Our driver Phil, very helpful. Visit to Royal Mint was very interesting and enjoyable."
Mrs Davies
Cardiff & The Royal Mint - "The whole trip was brilliant. We will happily book more trips with you again. Excellent from start to finish & the driver , Phil, gave exemplory service throughout."
Mrs Barnett
Cardiff & The Royal Mint - "Everything was to our satisfaction. An enjoyable trip. Looking forward to our next trip."
Mrs Marriott
Magical Mayo - "This holiday exceeded my expectations. I will travel with you again. Pick-up is so welcome. Livery colours are so helpful in crowded car parks. Well Done!"
Mrs Green
Cardigan Bay House Party - "Good holidays and driver very informative will definitely book again."
Mrs Jones
Cardigan Bay House Party - "Good entertaining driver who knew the area well."
E Jones
Cardigan Bay House Party - "Great driver who was very helpful. Had a really good time."
J Cojeen
Cardigan Bay House Party - "Fantastic holiday and great value for money. Special thanks to our driver Arwyn, could not have been better, so kind and caring."
Mrs Thomas
Bournemouth - "A very pleasant holiday. Everything was 1st class. Driver was pleasant and approachable - nothing too much trouble."
Mrs Jones
Bournemouth - "A lovely holiday."
Mrs Peters
Jones Party Break - "More than satisfied with everything. Would definitely go back to The Imperial Hotel. Your staff gave us more than expected to make sure we received the very best holiday. Thanks."
Mr & Mrs Barker
Jones Party Break - "Great weekend, thank you".
Mrs Smith
Jones Party Break - "Wonderful 2 nights and so much packed in to your mini trip and party of course."
Mr & Mrs Goodwin
Jones Party Break - "Very impressed with the punctuality of home pick-up drivers and also main coach throughout the holiday."
Mr & Mrs Dowsett
Burns Break, Loch Lomond - "Once again it was great, your hols are excellent!"
Mrs Ledsham
Sidmouth - "Excellent hotel, comfortable coach, excellent driver, food 5 star".
Mr Lloyd
Burns Break, Loch Lomond - "Excellent value, driver Eamon excellent."
Mr Griffiths
"Would recommend Jones to everyone"
Christine Williams
Burns Break, Loch Lomond - "Very nice hotel, good food, nice staff, have been before was not disappointed"
Mr Cartner
Burns Break, Loch Lomond - "Really enjoyable, lovely company, nice driver."
Mr Hughes
Burns Break, Loch Lomond - "Excellent, always a deligth to visit Winnock Hotel especially in the winter."
Mrs Goodwin
Burns Break, Loch Lomond - "First time with Jones Holidays, surprised how good it was. Our driver Eamon was excellent."
Mr Jones
Burns Break, Loch Lomond - "Excellent, hotel superb, cleanliness, food, room and entertainment etc. Can't fault it."
Mrs Dexter
Weymouth - "Wonderful service and lovely excursions. Ian (driver) was excellent throughout, very courteous and professional. Hotel staff fantastic - very good service".
Mrs Glendinning
Silverstone - "Superb break. Enjoyed thoroughly"
Mr Jarvis
Sidmouth - "Wonderful holiday, very courteaous, organised driver, nothing was too much trouble. Hotel in fabulous location. Very comfortable, delicious food with excellent choice, great choice of excursions".
Mrs Monks, Bebington
"Very enjoyable holiday, driver Ian was excellent and very knowledgeable and friendly".
Mr & Mrs Hughes
"Joel (driver) was top class. Very friendly, courteous, knowledgeable and nothing was too much trouble for him to take care for everyone".
Mr Rogers
"Driver Joel was an amazing person. Very considerate and caring. Nothin too much trouble. Made the holiday".
Mrs Hold
"Wonderful holiday, joel the driver was excellent - helpful and knowledgable".
Mrs Jones
"Driver was professional, friendly and helpful".
Vicki Parry
"Super holiday in a lovely hotel. Very good driver and a happy disposition. Enjoyed the experience!"
Mr E McGow
"Weather fantastic! Friendly efficient driver makes for a happy coach! Our 5 days felt like 7!!"
Mr & Mrs Morgan
"In our many holidays with Jones this was the best we have had to date"
Mr & Mrs Fleet, Chester
"Great number of toilet stops, Thank you! Pick-up very smooth, driver excellent, great location and nothing too much trouble from driver to hotel staff"
Miss Monks, Bebington
"Hotel ideal location. Weather - heatwave! Ahmad his ususal helpful self - top driver"
Mr & Mrs Matthews
"Thank you for a brilliant holiday. Ahmad, driver was first class"
Mr & Mrs Evans
"Full of delightful surprises"
Mrs Edwards, Colwyn Bay
"Met and excelled all expectations"
Mrs Garber
"Ahmad is an excellent driver / courier, an asset to your company, it's a treat to travel with him"
Mrs Williams, Wrexham
"Above expectations, an excellent holiday, hotel very good, Ahmad outstanding"
Mr Wardle
"Excellent, and Ahmad, our driver, was superb"
Mr Newton
"A great experience, and probably better than expected. Well organised and action packed with good attention at all times"
Mrs Moore
"Days out were wonderful"
Mr & Mrs Green
"Good organisation, excellent excursions, & confortable hotel"
Mrs Walker
"The care and attention given by our driver Joel was exceptional"
Mrs Ford, Cheshire
"Driver brilliant very helpful and always cheerful could not have been better"
Mr & Mrs Burrows
"Great holiday, brilliant driver/courier giving plenty of information about places we visited"
Mrs Williams
"We both really enjoyed the holiday, lovely hotel and people and what a 1st class driver you have in Joel! How well he looked after us all, nothing was too much trouble for him"
Mrs Davies, Nr Holywell
"Excellent Door to Door service 4 star, will be booking again"
Mr Mountford, LLandudno
"Action-packed and very enjoyable. Very pleased especially with our driver"
Mr & Mrs Fletcher, Llandudno
"Brilliant"
Mrs Thomas
"The afternoon tea on the train was wonderful"
Mrs Williams, Denbigh
"Great experience, enjoyed our first coach holiday. Our driver was fantastic and looked after everybody on the trip. He is a great asset to your company"
Mrs Owen, Anglesey
"More than expected, and far above other companies in all ways"
Mr Owen, Anglesey