01352 733292

Customer Feedback


We pride ourselves on our customer service, excellent hotels, professional and friendly driver couriers and luxury coach travel. We continually evaluate our holidays to make sure that they are always of a high standard and meet our customer expectations.

We listen to all feedbck that we get and actively engage with our customers for suggestions.


We are very pleased to be able to share with you such positive reviews received through our feedback forms.


What Our Customers Say



Cardigan Bay House Party - "Good holidays and driver very informative will definitely book again."

Mrs Jones


Cardigan Bay House Party - "Good entertaining driver who knew the area well."

E Jones


Cardigan Bay House Party - "Great driver who was very helpful. Had a really good time."

J Cojeen


Cardigan Bay House Party - "Fantastic holiday and great value for money. Special thanks to our driver Arwyn, could not have been better, so kind and caring."

Mrs Thomas


Bournemouth - "A very pleasant holiday. Everything was 1st class. Driver was pleasant and approachable - nothing too much trouble."

Mrs Jones


Bournemouth - "A lovely holiday."

Mrs Peters


Jones Party Break - "More than satisfied with everything. Would definitely go back to The Imperial Hotel. Your staff gave us more than expected to make sure we received the very best holiday. Thanks."

Mr & Mrs Barker


Jones Party Break - "Great weekend, thank you".

Mrs Smith


Jones Party Break - "Wonderful 2 nights and so much packed in to your mini trip and party of course."

Mr & Mrs Goodwin


Jones Party Break - "Very impressed with the punctuality of home pick-up drivers and also main coach throughout the holiday."

Mr & Mrs Dowsett


Burns Break, Loch Lomond - "Once again it was great, your hols are excellent!"

Mrs Ledsham


Sidmouth - "Excellent hotel, comfortable coach, excellent driver, food 5 star".

Mr Lloyd


Burns Break, Loch Lomond - "Excellent value, driver Eamon excellent."

Mr Griffiths


"Would recommend Jones to everyone"

Christine Williams


Burns Break, Loch Lomond - "Very nice hotel, good food, nice staff, have been before was not disappointed"  

Mr Cartner


Burns Break, Loch Lomond - "Really enjoyable, lovely company, nice driver."

Mr Hughes


Burns Break, Loch Lomond - "Excellent, always a deligth to visit Winnock Hotel especially in the winter."

Mrs Goodwin


Burns Break, Loch Lomond - "First time with Jones Holidays, surprised how good it was. Our driver Eamon was excellent."

Mr Jones


Burns Break, Loch Lomond - "Excellent, hotel superb, cleanliness, food, room and entertainment etc. Can't fault it."

Mrs Dexter


Weymouth - "Wonderful service and lovely excursions. Ian (driver) was excellent throughout, very courteous and professional. Hotel staff fantastic - very good service".

Mrs Glendinning


Silverstone - "Superb break. Enjoyed thoroughly"

Mr Jarvis


Sidmouth - "Wonderful holiday, very courteaous, organised driver, nothing was too much trouble. Hotel in fabulous location. Very comfortable, delicious food with excellent choice, great choice of excursions".

Mrs Monks, Bebington


"Very enjoyable holiday, driver Ian was excellent and very knowledgeable and friendly".

Mr & Mrs Hughes


"Joel (driver) was top class. Very friendly, courteous, knowledgeable and nothing was too much trouble for him to take care for everyone".

Mr Rogers


"Driver Joel was an amazing person. Very considerate and caring. Nothin too much trouble. Made the holiday".

Mrs Hold


"Wonderful holiday, joel the driver was excellent - helpful and knowledgable".

Mrs Jones


"Driver was professional, friendly and helpful".

Vicki Parry


"Super holiday in a lovely hotel. Very good driver and a happy disposition. Enjoyed the experience!"

Mr E McGow


"Weather fantastic! Friendly efficient driver makes for a happy coach! Our 5 days felt like 7!!"

Mr & Mrs Morgan


"In our many holidays with Jones this was the best we have had to date"

Mr & Mrs Fleet, Chester


"Great number of toilet stops, Thank you! Pick-up very smooth, driver excellent, great location and nothing too much trouble from driver to hotel staff"

Miss Monks, Bebington


"Hotel ideal location. Weather  - heatwave! Ahmad his ususal helpful self - top driver"

Mr & Mrs Matthews


"Thank you for a brilliant holiday. Ahmad, driver was first class"

Mr & Mrs Evans


"Full of delightful surprises"

Mrs Edwards, Colwyn Bay


"Met and excelled all expectations"

Mrs Garber


"Ahmad is an excellent driver / courier, an asset to your company, it's a treat to travel with him"

Mrs Williams, Wrexham


"Above expectations, an excellent holiday, hotel very good, Ahmad outstanding"

Mr Wardle


"Excellent, and Ahmad, our driver, was superb"

Mr Newton


"A great experience, and probably better than expected. Well organised and action packed with good attention at all times"

Mrs Moore


"Days out were wonderful"

Mr & Mrs Green


"Good organisation, excellent excursions, & confortable hotel"

Mrs Walker


"The care and attention given by our driver Joel was exceptional"

Mrs Ford, Cheshire


"Driver brilliant very helpful and always cheerful could not have been better"

Mr & Mrs Burrows


"Great holiday, brilliant driver/courier giving plenty of information about places we visited"

Mrs Williams


"We both really enjoyed the holiday, lovely hotel and people and what a 1st class driver you have in Joel! How well he looked after us all, nothing was too much trouble for him"

Mrs Davies, Nr Holywell


"Excellent Door to Door service 4 star, will be booking again"

Mr Mountford, LLandudno


"Action-packed and very enjoyable. Very pleased especially with our driver"

Mr & Mrs Fletcher, Llandudno



Mrs Thomas


"The afternoon tea on the train was wonderful"

Mrs Williams, Denbigh


"Great experience, enjoyed our first coach holiday. Our driver was fantastic and looked after everybody on the trip. He is a great asset to your company"

Mrs Owen, Anglesey


"More than expected, and far above other companies in all ways"

Mr Owen, Anglesey