Holiday Deposit Protection Scheme – Frequently Asked Questions
1. What is the Holiday Deposit Protection Scheme?
The Holiday Deposit Protection Scheme is an optional extra that allows you to protect your deposit at the time of booking, giving you the flexibility to transfer your deposit to another holiday at a later date if required.
Available on all UK and European holidays (excluding air and cruise holidays), the scheme is designed to give you extra reassurance and peace of mind from the very start of your journey with Jones Holidays.
2. Why has Jones Holidays introduced this scheme?
We understand that booking a holiday is exciting, but it can come with concerns. This scheme has been introduced to help remove uncertainty and make it easier for you to book with confidence, knowing your deposit is protected.
3. Is the Holiday Deposit Protection Scheme compulsory?
No — the scheme is completely optional. It’s there for customers who would like additional reassurance when booking their holiday.
4. When can I add Holiday Deposit Protection?
You can add the Holiday Deposit Protection Scheme only at the time of booking your holiday. It cannot be added at a later date.
5. What does the scheme protect?
The scheme protects your holiday deposit, giving you added financial reassurance should your plans change.
6. When can you transfer your deposit?
Deposits may be transferred up to 72 hours prior to departure. When a deposit is transferred, an additional deposit protection can be purchased for ongoing peace of mind and security.
7. Who is the scheme suitable for?
The Holiday Deposit Protection Scheme is ideal for anyone who:
- Likes extra peace of mind
- Is booking well in advance
-Wants added reassurance when committing to holiday plans.
8. How much does the scheme cost?
The cost of the Holiday Deposit Protection Scheme will be explained at the time of booking.
9. How do I find out more?
Our team will make sure you understand everything clearly before you decide. Simply speak to a member of our friendly team when booking your next holiday. We’ll be happy to talk you through the scheme and help you decide if it’s right for you.
10. Why choose Jones Holidays?
With decades of experience, trusted service and genuine customer care, Jones Holidays is committed to looking after you every step of the way — now with the added reassurance of our Holiday Deposit Protection Scheme.
Do you have another question?
We are here to help if you have another question, please do get in touch with us.
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